Shipping policy

Shipping Policy

Effective date: October 22, 2026

Thank you for shopping at amavo. This page explains how we process, ship, and track your order, and what happens if a package goes missing.

Order Processing

  • Orders are processed within 2–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays begin processing on the next business day.
  • You will receive an order confirmation email right after purchase, and a dispatch notification once your parcel leaves our facility.

Delivery Time

  • Processing: 2–3 business days
  • Delivery: 20–45 calendar days after dispatch

Total estimated time from order to doorstep is approximately 22–48 days. Peak seasons, weather, customs inspections, and carrier delays can extend delivery, and remote addresses may take longer than the estimate.

If your order has not arrived within 45 days of dispatch, please contact us — we will make it right.

Shipping Costs

  • Free standard shipping on all orders of $30 or more.
  • Orders under $30: a flat shipping fee is shown at checkout before payment.

Tracking Your Order

Every order is assigned a tracking number once it ships. Because of the way international parcels are scanned, tracking activity may not update continuously while in transit — this is normal and does not mean your package is stuck.

Need your tracking number? Email us at ErinSwiftojqo@outlook.com with your order number, and we'll send it to you.

Lost, Delayed, or Stolen Packages

If your package appears to be lost — for example, tracking has not updated for an extended period, or the carrier marks it delivered but you have not received it:

  1. Email us at ErinSwiftojqo@outlook.com with your order number.
  2. We'll investigate with the carrier on your behalf.
  3. If the package is confirmed lost, we will reship your order free of charge — or give you a full refund, whichever you prefer. You will not pay anything extra.

Damaged Items

If an item arrives damaged or defective, email us within 7 days with photos of the item and packaging, and we'll send a free replacement or a full refund.

Taxes and Duties

Prices on amavo.shop are final for you as the customer. Sales taxes, VAT/GST, and import duties are all covered by amavo — you will never be asked to pay additional fees when your parcel arrives.

Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake after ordering, email us immediately — we can usually correct it before dispatch. We are not responsible for parcels shipped to an incorrectly entered address, but we will always do our best to help.

Large orders may be split into multiple parcels shipped separately, at no extra cost to you.

Questions?

Reach us any time at ErinSwiftojqo@outlook.com — we usually reply within 24–48 hours on business days.