Contact information
Contact Information
Effective date: October 22, 2026
We'd love to hear from you. If you have a question about a product, an order, shipping, a return, or anything else, our customer service team is here to help.
How to Reach Us
- Store name: amavo
- Website: amavo.shop
- Customer service email:
- Business address: 1021 Mosley Ct SW, Canton, OH 44710, United States
Response Times
We answer every email personally, usually within 24–48 hours on business days (Monday–Friday). Messages sent on weekends or public holidays are answered on the next business day.
What to Include in Your Email
To help us resolve your request quickly, please include:
- Your order number (shown in your order confirmation email);
- The email address used at checkout;
- A short description of the issue, with photos if relevant (for example, for damaged or incorrect items).
What We Can Help With
- Order status and tracking numbers;
- Changes or cancellations before dispatch;
- Returns, exchanges, and refunds;
- Lost, delayed, or damaged packages;
- Product questions and recommendations;
- Feedback and complaints — we take them seriously and will always work toward a fair solution.
A Note on Your Security
is our only official customer service email address. We will never ask you for your full card number, card PIN, or account passwords. If you receive a message claiming to be from amavo that asks for this information, please do not respond and let us know right away.