Refund policy

Return and refund policy

Effective date: October 22, 2026

This Return & Refund Policy explains how amavo ("amavo," "we," "us," or "our") handles returns, exchanges, and refunds for purchases made through our website, amavo.shop. By placing an order with us, you agree to the terms below.

Our 30-Day Free Return Promise

We want you to love what you ordered. If you are not completely satisfied, you may return any eligible item within 30 days of delivery — at no cost to you. Return shipping is on us.

Return Eligibility

An item qualifies for a free return if:

  • The return request is made within 30 calendar days of the delivery date;
  • The item is unused, unworn, and unwashed;
  • All original tags, accessories, and packaging are included;
  • You can provide your order number or order confirmation email.

Items Not Eligible for Return

For hygiene and safety reasons, the following cannot be returned:

  • Items marked "Final Sale" or "Non-Returnable" at checkout;
  • Gift cards;
  • Personalized or custom-made items;
  • Items damaged through misuse, improper care, or accidents after delivery.

How to Start a Return

  1. Email us at ErinSwiftojqo@outlook.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Our team will respond within 1–2 business days with return instructions and a prepaid return shipping label.
  3. Pack the item securely and ship it back using the label provided.

You will never pay for return shipping on an approved return.

Refund Process

  • Once your return arrives at our facility, it will be inspected within 1–3 business days.
  • If the return is approved, your refund will be issued to your original payment method within 3–7 business days of approval.
  • Your bank or payment provider may need extra time to post the funds to your account. If more than 10 business days have passed since your refund was approved, please contact us.

If your order originally included a shipping fee (orders under $30), the refund covers the item price; the original shipping fee is non-refundable unless the return is due to our error (for example, a wrong or defective item).

Exchanges

The fastest way to get the item you want is to request a return for a refund and place a new order. If you received a defective or incorrect item, contact us and we will send a replacement free of charge — in some cases no return shipment is needed, and we will confirm the details by email.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos of the item. We will evaluate the issue and arrange a free replacement or a full refund.

Lost or Delayed Packages

If your package is lost in transit, or tracking shows delivered but you never received it, contact us at ErinSwiftojqo@outlook.com. We will reship your order free of charge or issue a full refund — see our Shipping Policy for details.

Order Cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once an order has shipped, please use the standard return process above. To request a cancellation, email us as soon as possible with your order number.

Taxes and Duties

You will never be asked to pay taxes or import duties on delivery. All applicable sales taxes, VAT, GST, and import duties on your order are covered by amavo.

Questions?

Contact us any time at ErinSwiftojqo@outlook.com — we're happy to help.

amavo · 1021 Mosley Ct SW, Canton, OH 44710, United States